If you receive your order dammaged, you have 14 days after reception of the product to notice us. for details, please refer to our return policy section.

Yes, we ship worldwide. Shipping is free to Europe. For countries outside Europe, the rate will be calculated according to the country. If your country is not appearing on the shipping direction please contact us.

Delivery time depends on the location. Orders for Europe take between 1 to 4 business days to arrive. Deliveries outside Europe may take up to 7 business days.

Once your order is shipped, you will receive a confirmation email with the tracking number. Your package is fully trackable on the shipping company's website, using the tracking number provided.

First of all, contact the logistics company with the tracking number we communicated to you by email. You can also contact us via info@bertiello.com.

You can contact us directly at: info@bertiello.com

We will be happy to help you!

Credit and debit card, payment provider applications (Visa, Mastercard, American Express, PayPal, Apple pay, Google pay)

You will receive the invoice by email following your order.

No.

If a product is not in stock, it will not be available for sale.

However, you can contact us at info@bertiello.com to find out the next delivery date for this product.

If the customer wishes, we will put their name on a waiting list to be notified when the product is available.